Looking Forward to 2025: Key Transformation Trends
As we start another busy year, we've spotted some interesting shifts in how firms are approaching change. Here's our take on what we're seeing and what to watch out for in 2025.
The Rise of the Chief Transformation Officer
One of the most significant changes we've seen this year is the emergence of the Chief Transformation Officer role in mid-tier firms. Traditionally the preserve of the largest professional services organisations, we're now seeing increasing demand for this position across the market.
It makes sense - as firms focus on evolution and growth, having someone dedicated to driving change whilst maintaining the all-important connection between the board and delivery teams is proving invaluable. These roles are becoming crucial in creating cultures of continuous improvement and managing multiple transformation initiatives simultaneously.
Specialist Skills in High Demand
Gone are the days of the generalist change manager. Firms are now looking for specific expertise and demonstrated impact rather than just ticking boxes. We're seeing particular demand for:
Project and programme-specific skills
Subject matter experts who can enhance existing team capabilities
Specialists who can deliver measurable results
The Contractor Advantage
We've noticed a clear shift towards engaging contractors and consultants through Statements of Work, particularly for specialist skills. This approach offers several benefits, including access to higher-calibre candidates who prefer the contract market, the ability to allocate costs directly to project budgets, and the flexibility to bring in specific expertise when needed.
AI's Growing Impact
The numbers tell an interesting story about AI adoption in professional services:
96% of UK law firms are now using some form of AI
Most commonly used for document drafting and contract analysis
43% of lawyers report improved productivity through AI
A third of UK law firms are planning significant AI investments (£100K+) in the next 12 months
Strategic Client Focus
Firms are increasingly investing in aligning their operations to enhance client service delivery, with a particular focus on realigning business services to support client offerings more effectively, making significant investments in BD, marketing, and brand, and enhancing CRM systems and capabilities.
What This Means for 2025
As we look ahead to 2025, these trends highlight clear priorities for professional services firms, including investment in dedicated transformation leadership, a focus on bringing in specialist skills and expertise, strategic use of contractors for specific initiatives, continued AI adoption and integration, and enhanced client-centric operations.
Looking for Support?
Whether you're planning your transformation strategy for 2025 or looking to enhance your current capabilities, we'd love to help. Get in touch at info@thesearchproject.co.uk to discuss how these trends might impact your firm's plans.
And if you're a transformation professional looking for your next role, we're seeing plenty of opportunities across these areas - let's talk about where you could add value.